Community Service Obligation
We are bound to provide the community service as under
1. To provide a courier service on acceptable ,standard of quality and reasonable price
2. To participate in the process of postal policies and regulations.
3. To notifications of changes, suspension of services and value added services.
4. To provide with the product and services that take in to the consideration prevailing culture social and economics situation.
5. To provide the privacy and confidentiality as to nature and content of the services /product that an operator may obtain or handle as a result of serving a customer.
6. To make a representations through a postal consumer consultative body to Government Regulators and services providers on masters pertaining to the services and products offered.
7. Will operate in comfortable place for convenience of customers, waiting room with good ventilation.
8. Will have the secured place for the storage of the parcels articles.
9. Will comply with quality of service.
10. Will negotiate in good faith and use reasonable endeavor to resolve the disputes.
We have to discharge our social responsibility as under
Quality of service
- As courier operator will comply with the quality of service standards set and monitored by the authority.
- Will abide by all regulations implemented by the authority.
- Will not breach a fair competition
- Will give the information to authority with in 15 days from the notice given.
- Do fair and equal treatment with out discrimination.
Privacy and confidentiality
- Will sustain the policy of privacy and confidentiality
- Customer policy and disabled and elderly persons
1. As humanitarian grounds we have also policy to assist the disabled and elderly persons, this policy consists on,
2. Special treatment in sense of services regarding easy access to corporate premises.
3. To make arrangement for the collection of articles from their own area of living
4. Special rebate on the tariff
5. To arrange a comfortable and respectable environment in the corporate premises in case of visit by their own choice.